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Serena Medspa

3  Reviews

(214) 361-8305
8411 Preston Rd Ste 104
Dallas, TX 75225-5516
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Serena MedSpa provides an age defying and skin rejuvenating experience for the Park Cities, Dallas Fort Worth area of Texas.

Phone Numbers

(214) 361-8305

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Average Rating (3)


The ownership of Serenam MedSpa changed in January 2011 when I purchased the spa. Prior to purchasing the spa I do know there were some disgruntled ex employees that wrote some very negative online reviews. Since I purchased the spa employee turnover has not been a problem. All injectable product has been purchased from approved legitimate sources, mixed according to the manufacturer's instructions and administered by a Registered Nurse with over 10 years experience. The nurse is so accomplished that people in the medspa industry come to her for injections. I have many years experience running a business and it has always been important that my business is run in an honest and ethical manner. Give us a try and we will prove it to you.


I thought I did my research but boy was I wrong! Karim comes off initially as a very nice guy but don't be fooled by this faux exterior. He will promise the best services, take your money, give you the worst product and in my case scar your face! I bought the laser hair removal for anywhere you can think of and radiesse injections into my cheeks. I have a very high threshold when it comes to pain but on one occasion my privates were burnt so severely that it hurt for 8 days STRAIGHT!! When the nurse finished the treatment she looked down there with horror in her eyes. I had blisters and could not walk without wanting getting teary-eyed! Mind you this was not my first or even third treatment of laser hair removal. I was not sensitive to the laser but the nurse was inexperienced and had the laser setting too high. The radiesse they put into my cheeks has created HARD LUMPS (even 4 months later and it is still there). The nurse that injected me was supposedly the best nurse and she stuck the needle 6 times into my right cheeks and said ‘oops’ every time! Apparently, the needle was broken and she kept sticking me with no filler going in. Mind you it hurts every time they stick you. To this day my cheeks really hurt- sometimes more than others. It actually hurts right now. I wish I could just get it out of my face. I was told to go to plastic surgeon by another spa to correct this- if even possible- since the damage was too extensive for them to do anything. The staff changes constantly. While giving you treatments they complain about Karim’s real personality. The current receptionist (well, she might have quit by now- they all do after a month) is VERY rude. I have never been spoke to the way she did. I got a call one day from Serena Medspa saying that my laser treatments had finished even though I still had 6 more treatments left. I had paid upfront and they ripped me completely off. The hassle of it after being told I no longer was entitled to what I had PAID for made me incredibly angry. I had a lawyer look at the contract I signed and in very tricky legal words somewhere in there it says that they have the right to take your money and not give you any treatments! What a scam artist. I will NEVER spend a dime at that spa again. I believe in karma and for the way I got scammed out of my money (I spent close to 5 thousand dollars in that spa), and the lumps in my cheeks that constantly ache, and the burns on my private area I hope Karim gets his karma.. TAKE YOUR MONEY,HEALTH and business AND RUN!


BUYERS BEWARE!!! I have been a loyal client of Serena Med Spa for the last year and I was shocked and disappointed to find out the owner Karim is such a con artist. I recently learned from an employee that he has been using botox and fillers that are not FDA approved without informing his clients just to save a buck!!! He also forces his nurses to do procedures that they are not properly trained for putting his clients at great risk. His entire staff walked out on him because of his shady business practices and the mistreatment they received under his direction. Everytime I go in there I find that it's an entirely new staff because nobody in their right mind can tolerate Karim's antics. If you or anyone you know is a client of Serena, I stongly suggest that you find somewhere else to take your hard earned money. I'm going to make it my mission to post this review as many times as necessary to inform consumers of the fraud I experienced at Serena. VERY UNSATISFIED CLIENT

0.6 Miles

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"Always great service. Takes the time to help and answer questions. Thank you."

2.0 Miles

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"I loved the free quotes and i saved 65% on my car insurance!"

1.4 Miles

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"Amazing customer service they just kept adding discount on top of discount."